Return & Refund Policy

Last updated: October 12, 2026

Edus provides software subscriptions and related services delivered digitally. No physical goods are shipped, so this policy covers refunds and cancellations.

Cancellation

You may cancel your subscription at any time from your dashboard or by contacting us. Access continues until the end of the paid billing period; no further charges are made after cancellation.

Refund eligibility

• Refund requests made within 7 days of the first payment are eligible for a full refund if the service has not been substantially used.
• Duplicate or erroneous charges are refunded in full.
• If a paid feature is unavailable due to a fault on our side and we cannot resolve it within a reasonable time, you may request a pro-rata refund.
• Renewals are not refundable after the renewal date unless requested within 48 hours of the charge.

Non-refundable items

Custom development, onboarding or data migration work already delivered, and usage-based items already consumed (such as AI voice minutes) are not refundable.

How to request a refund

Email hello@edus.app or call us with your institution name, registered email and payment reference. We review requests within 3 business days.

Refund method and timing

Approved refunds are returned to the original payment method (card, bank account, Raast or mobile wallet) within 7–10 business days, depending on the payment provider.

Returns

As Edus services are digital, there are no product returns.

Contact

Edus, House# 645, Block 2, Sector D1, New Township, Lahore, Punjab, Pakistan
Phone: +92 347 4238007
Email: hello@edus.app